Refund Policy
Last Updated: 20/01/2026
At iBex SofTech, we strive to deliver high-quality technology and digital services tailored to our clients’ business requirements. This Refund Policy outlines the terms under which payments, refunds, and cancellations are handled.
By engaging our services or making a payment, you agree to the terms of this Refund Policy.
1. Scope of Refund Policy
This policy applies to all services provided by iBex SofTech, including but not limited to:
Website and web application development
eCommerce and Shopify solutions
Software and API development
Mobile application development
Digital marketing and SEO services
Business automation and DevOps services
Technology consulting
Specific refund terms may also be defined in your project agreement, proposal, or statement of work (SOW). In case of conflict, the project agreement will take precedence.
2. Nature of Services
Our services are primarily customized, digital, and project-based. Once work has commenced, resources, time, and technical effort are allocated specifically to your project. As a result, refunds are limited and governed by the conditions outlined below.
3. Eligibility for Refunds
3.1 Before Project Start
If a project is canceled before work has begun, you may be eligible for a full or partial refund, excluding any administrative or transaction fees.
3.2 After Project Start
Once work has commenced, refunds are generally not available. However, partial refunds may be considered at the sole discretion of iBex SofTech, based on:
The amount of work completed
Resources already allocated
Third-party costs incurred (such as hosting, software licenses, or ad spend)
4. Non-Refundable Items
The following are non-refundable:
Consultation or discovery fees
Domain registration and hosting charges
Third-party software, tools, or license fees
Advertising spend (Google Ads, Meta Ads, or other platforms)
Work already completed or delivered
Subscription-based or retainer services for the current billing period
5. Refund Process
To request a refund, you must:
Submit a written request via email to info@ibexsoftech.com
Include your project name, invoice number, and reason for the request
Allow up to 7–14 business days for review and processing
Approved refunds will be issued using the original payment method, unless otherwise agreed in writing.
6. Project Cancellations & Pauses
Clients may request to cancel or pause a project by providing written notice. Any outstanding balance for work completed up to the cancellation date will remain payable.
If a project is paused for more than 30 days without mutual agreement, iBex SofTech reserves the right to close the project and invoice for work completed.
7. Service Quality & Dispute Resolution
If you are not satisfied with a service, we encourage you to contact our team first. We will make reasonable efforts to address concerns, revise deliverables where applicable, or provide alternative solutions before considering a refund.
8. Chargebacks & Payment Disputes
Initiating a chargeback or payment dispute without first contacting iBex SofTech may result in:
Immediate suspension of services
Termination of project access
Legal or recovery action, if necessary
We encourage clients to resolve billing concerns directly with our team.
9. Changes to This Policy
iBex SofTech reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Information
For questions regarding this Refund Policy or to request a refund, please contact:
Email: info@ibexsoftech.com